1. Go to Reseller in the top navigation menu.


2. Click Manage Client's Accounts.


3. Find the client in the list and click the gear icon (⚙️) under Options.


4. On the Manage Client page, locate the balance box and click + Charge (this is the opposite of Payment — it debits the account, effectively reversing or zeroing out a balance).


5. Enter the amount you want to remove and a description, then click Add.


 

Alternatively, if you want to set the balance to exactly zero, you can use + Payment or + Charge with the exact balance amount depending on whether the balance is negative or positive.